FAQ

Our goal here at Norm’s is to provide you with the best experience one can have when purchasing a shirt. Yea, everyone else says that, but we mean it. We have compiled a list of the most frequently asked questions that will answer most questions that you may have.

Shipping

We ship via USPS and charge $6.00 per order for shipment within the Continental United States. There is a $10.00 shipping fee for items being shipped outside the US. Most shirts are shipped within 3 days of ordering, if not sooner. If an item is on back order you will be contacted within 24hrs of the order.

Payment Options

Norm’s Brand currently accepts MasterCard, Visa, American Express, Discover, and PayPal.

Wholesale

Norm’s Brand does offer wholesale pricing. If you are interested in carrying Norm’s Brand in your store please email wholesale@normsbrand.com.

Name on Credit Card Bill

Norm’s Ink will appear on your credit card bill not Norm’s Brand. Norm’s Ink is the legal name of our company.

Returns

Norm’s Brand wants you to be totally satisfied with your purchase. You may return an item for exchange or refund within 14 days of the shipping date with pre-approval. The returned item must be in ORIGINAL condition. If there is a defect with your item contact Norm’s Brand immediately and it will be taken care of returns@normsbrand.com.

Returned items must be in ORIGINAL condition (with tags/unworn/unwashed). YOU MUST HAVE A RETURN AUTHORIZATION NUMBER AND ARE RESPONSIBLE FOR RETURN SHIPPING CHARGES. Shipping and handling charges are non-refundable.

Refunds

Once your return has been received, please allow 7-10 business days to process. Returns may be refunded by check.

Return Procedure

• To obtain a Return Authorization (RA) number before shipping your product, send us an Email first explaining the reason for the return. Send e-mail to returns@normsbrand.com
• For faster service, please include the following in your email: name, invoice/order number, product being returned, and the reason for return request
• NO returns of any type will be accepted without a valid RA number.
• Your RA number must appear clearly on the outside of the return shipment.
• Returns must be 100% complete, in ORIGINAL and RESALEABLE condition. We reserve the right to refuse a return on any product that do not meet these requirements.

**The customer is responsible for shipping charges on all returned items.

Privacy Policy

This privacy policy sets out how Norm’s Brand uses and protects any information that you give Norm’s Brand when you use this website.

Norm’s Brand is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and then you can be assured that it will only be used in accordance with this privacy statement.

Norm’s Brand may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 4/10/2007.

What Norm’s Brand Collects

NB may collect the following information:

• name and job title
• contact information including email address
• demographic information such as post code, preferences and interests
• other information relevant to customer surveys and/or offers

What Norm’s Brand Does With The Information We Gather

NB requires this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Use the information for internal record keeping.
• Use the information to improve our products and services.
• Periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email.
• We may Use the information to customize the website according to your interests.

Security

Norm’s Brand is committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Norm’s Brand uses traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links To Other Websites

Norm’s Brand website contains links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Being Removed From Marketing Emails

You may choose to remove your email address from our marketing emails by emailing privacy@normsbrand.com. Please enter UNSUBSCRIBE in the subject line.

We will NOT sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about new products or sales.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.